Privacy Policy

HoneyComb Hub is committed to protecting the privacy of the data relating to our users, and their clients. We will collect, store, use and protect any personal information that you share with us. We will not share your information with anyone, except as described in this Privacy Policy.

Throughout this Privacy Policy, we will refer to our website, applications delivered via the web, and other related services collectively as the “Service.”

This Privacy Policy does not apply to information we collect by other means than your use of the Service (including offline) or from other sources. When you sign up for HoneyComb Hub and use the Service you agree to accept this Privacy Policy.

We reserve the right to change this policy at any time, and if we do so, we will post changes and updates to this page. Please refer to this policy periodically to inform yourself if changes have been made.

We collect certain information through our website, located at www.HoneyCombHub.ca (our “Website”). This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of any such information that identifies an individual user or that could be used to contact or locate him or her (“Personally Identifiable Information” or “PII”).

Information we may collect

We collect the following Personally Identifiable Information from users who buy our products and services: name, email address, telephone number, address, and credit card number.

In addition, upon using the Service, individual transaction data obtained from your third-party invoicing or accounting application, (“Quickbooks,” “Xero,” “Clio” etc.) information collected via the browser, user generated content and other information uploaded to the website by the user, in conjunction with your use of the Service may be collected. Information obtained through these means that relates to the user’s client or customer to be invoiced through HoneyComb Hub may at times be referred to as “Third-Party Client Information” throughout this Privacy Policy.

Additional information from or about you may also be collected in other ways, including responses to customer surveys and any communications with our customer service team.

We use “cookies” so that our Website can remember you and provide you with the information you’re most likely to need. For instance, when you return to the Website, cookies identify you and prompt the site to provide your username (not your password), so you can sign in more quickly. Cookies also allow our Website to remind you of your past usage and to suggest similar products and services. Finally, we use information gained through cookies to compile statistical information about use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.

Our Use of Personally Identifiable Information

We use your Personally Identifiable Information to create your account, to communicate with you about products and services you’ve purchased, to offer additional products and services, and to bill you. We also use this information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property.

When you use the Service, including accepting a payment, contacting customer service or requesting technical support, in addition to many other interactions with HoneyComb Hub, we will apply the information that we have collected. Knowing this information allows us to verify your identity, communicate with you and enforce our agreements with you, as well as secure the best possible experience for all HoneyComb Hub customers by ensuring compliance with applicable US state and federal laws and our own policies. We may also use this information to improve and enhance our offerings to you.

HoneyComb Hub may use certain information about you without identifying you as an individual to third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.

Protecting Personal Information

Information that can be used to identify a person is “Personally Identifiable Information”. This does not include information that has been aggregated or made anonymous. All information is securely stored on our servers in the United States. We employ the highest in industry standards to protect Personally Identifiable Information, as well as any information provided relating to your invoiced customers.

Third-party client and customer information, provided to HoneyComb Hub by users, shall be considered confidential and shall not be disclosed to any third party, unless required to do so by law or subpoena or if we believe that such action is necessary to conform to the law, or comply with legal process served on us. Such information shall be utilized only for the purpose for which HoneyComb Hub was created, which is to facilitate the billing and collection process for electronic billing of customers and clients.

Although HoneyComb Hub utilizes the highest reasonable levels of data security in the industry, we cannon guarantee the security of PII or other information provided to us. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.

Sharing Personal Information

HoneyComb Hub will not rent or sell your Personal Information to others. We may store personal information in locations outside the direct control of HoneyComb Hub (for instance, on servers or databases co-located with hosting providers). HoneyComb Hub will share your Personal Information with a limited number of HoneyComb Hub partners for the explicit purpose of providing services to you. If we do this, such third parties’ use of your Personal Information will be bound by terms at least as restrictive as this Privacy Policy.

As we develop our business, we may buy or sell assets or business offerings. Customer, transaction, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, bankruptcy, mergers, or dissolution.

Except as otherwise described in this Privacy Policy, HoneyComb Hub will not disclose Personal Information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our User Agreement, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of HoneyComb Hub, our customers or others.

Compromise of Personal Information

In the event that personal information is compromised as a result of a breach of security, HoneyComb Hub will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, by email, or as otherwise required by applicable law.

HoneyComb Hub shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of storage media, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism or any other event beyond HoneyComb Hub's control.

Your Choices About Your Information

You may, of course, decline to submit personally identifiable information through the Service, in which case HoneyComb Hub may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account. You can review and correct the information about you that HoneyComb Hub keeps on file by contacting us as described below.

Information Relating to Minors

HoneyComb Hub does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register with our Service. If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is allowed to provide any personal information to or on HoneyComb Hub. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us as described below.

Links to Other Web Sites

HoneyComb Hub is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Clarification of Services Provided

Services Included with HoneyComb Hub Software Purchase: HoneyComb Hub provides a robust software platform tailored to assist REALTORS® in enhancing their real estate production. The purchase includes full access to all platform features as explicitly detailed on our website (HoneyCombHub.ca). This comprehensive list includes but is not limited to user account management, client interaction tools, and data analytics capabilities.

Additional Support Services

HoneyComb Hub software is engineered to function independently. Additional support services offered by Honey Badger Metaverse and Flaherty.ca Professional Real Estate Corporation are distinct and separate from the HoneyComb Hub software purchase. These entities provide supplementary support which is not required for the basic functionality of our software. Memberships and services from these entities are governed by their respective terms and conditions.

Limitation of Liability for Third-Party Services

HoneyComb Hub is not responsible for any third-party services provided by Honey Badger Metaverse or Flaherty.ca Professional Real Estate Corporation. Any additional support received from these entities is offered as a courtesy and is not included in the HoneyComb Hub software purchase. Issues arising from these services do not provide a basis for any refund of the HoneyComb Hub software purchase or any related chargebacks.

Chargeback and Dispute Resolution

HoneyComb Hub prioritizes client satisfaction and aims to resolve disputes amicably. Before initiating a chargeback, clients are required to contact us directly at support@honeycombhub.ca to engage in our dispute resolution process. This process involves a detailed review and a dedicated attempt to resolve the issue, adhering to our commitment to client service. Documentation and proofs of service delivery including any information within the disputed platform will be systematically collected and can be used to substantiate the legitimacy of charges during any chargeback process.

No-Refund Policy

Once services are paid for, HoneyComb Hub does not offer refunds except under conditions where the service has demonstrably failed to perform as specified on our website. This policy is strictly enforced to prevent misunderstandings and disputes related to service expectations.

Notification Procedure

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our website, as determined by HoneyComb Hub in its sole discretion. We reserve the right to determine the form and means of providing notifications to you.

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

Please contact us with any questions or concerns regarding our policy.

Customer Support Team: support@honeycombhub.ca